Customer Service & Operations Specialist II

International Food Solutions, Inc.; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

International Food Solutions, Inc. is a fast-paced company seeking a Customer Service and Operations Support II to join our team.

The role focuses on processing customer orders, maintaining accurate data, and assisting with overages, shortages, and damage claims to support timely invoicing and credits. The ideal candidate is organized, proactive, and detail-focused, with solid experience in Excel, Word, and Outlook, and strong written and verbal communication.

Qualifications

• 2+ years of experience in customer service, administrative support, order processing, or operations support.
• Proficient in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Process customer orders accurately and efficiently while ensuring compliance with policies.
• Respond to customer inquiries via phone and email with timely, accurate service.
• Address issues promptly to maintain high customer satisfaction.
• Enter orders and related information into internal systems, ensuring data integrity.
• Maintain accurate, complete customer records per company standards.
• Review orders for overages, shortages, damages, and discrepancies; process adjustments.
• Collaborate with Accounting to ensure timely invoicing, credits, and documentation.
• Coordinate with Logistics and Inventory to investigate discrepancies and report findings.

Skills

Communication

Organization

Time Management

Attention to Detail

Task Prioritization

Team Collaboration

Independent Work

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

International Food Solutions, Inc. is a fast-paced company seeking a Customer Service and Operations Support II to join our team.

The role focuses on processing customer orders, maintaining accurate data, and assisting with overages, shortages, and damage claims to support timely invoicing and credits. The ideal candidate is organized, proactive, and detail-focused, with solid experience in Excel, Word, and Outlook, and strong written and verbal communication.