Customer Experience & Retention Specialist

Chad Reppert - State Farm Agent; Bridgeport (WV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Chad Reppert - State Farm Agent is hiring for a Customer Relations Representative to enhance customer experiences and resolve inquiries. In this role, you'll collaborate with team members while supporting community needs.

The ideal candidate is attentive to detail and possesses strong customer service skills. Opportunities for internal growth and a flexible schedule are offered along with performance-based bonuses and paid time off.

Qualifications

• Strong communication and problem-solving skills essential.
• Experience in customer service is preferred.
• Ability to maintain composure in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service skills

Communication skills

Problem-solving skills

Calm under stress

Job description

Chad Reppert - State Farm Agent is hiring for a Customer Relations Representative to enhance customer experiences and resolve inquiries. In this role, you'll collaborate with team members while supporting community needs.

The ideal candidate is attentive to detail and possesses strong customer service skills. Opportunities for internal growth and a flexible schedule are offered along with performance-based bonuses and paid time off.