Customer Relations & Retention Specialist

State Farm Agent; Amarillo (TX); On-site; USD 42,000 - 90,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Amarillo, Texas is seeking a Customer Relations Representative to create exceptional customer experiences and support agency growth. Your attention to detail and customer service skills will help maintain customer satisfaction and resolve inquiries.

This role includes managing customer records, coordinating with team members, and enhancing customer retention strategies. The position offers a competitive salary, flexible schedule, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service is preferred.
• Ability to handle high-stress situations with calmness.
• Bilingual in Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Bilingual Spanish

Job description

State Farm Agent in Amarillo, Texas is seeking a Customer Relations Representative to create exceptional customer experiences and support agency growth. Your attention to detail and customer service skills will help maintain customer satisfaction and resolve inquiries.

This role includes managing customer records, coordinating with team members, and enhancing customer retention strategies. The position offers a competitive salary, flexible schedule, and opportunities for advancement.