Customer Success & Retention Specialist

Patrick Zeunik - State Farm Agent; Lincolnwood (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Patrick Zeunik - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, maintain records, and collaborate with team members to meet client needs.

The role emphasizes attentive service, adaptability, and a drive to help the community while enjoying a supportive, family-oriented work environment.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service

Job description

Patrick Zeunik - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, maintain records, and collaborate with team members to meet client needs.

The role emphasizes attentive service, adaptability, and a drive to help the community while enjoying a supportive, family-oriented work environment.