Onsite Customer Care Pro — Santa Ana (Full-Time)

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid Vacation

Employee Discounts

Flexible Hours

Job summary

Collectors Universe Inc. is seeking an Intermediate Customer Care Representative to join our PSA Customer Care team in Santa Ana, California. This full-time onsite role includes answering customer inquiries across multiple channels, resolving issues, and providing information about our services. Ideal candidates will possess over 3 years of customer service experience and be fluent in English.

Join us to support collectors worldwide with a focus on high-quality customer care. Benefits include health insurance, 401(K) matching, and flexible hours.

Qualifications

• 3+ years of customer service experience required, preferably in a contact center environment.
• Fluent in English; fluency in other languages is a plus.
• Experience with Google Docs, DialPad, SalesForce, and Slack is preferred.

Responsibilities

• Answer customer inquiries via phone, email, social media, and Live Chat.
• Sell memberships and supplies while resolving customer concerns.
• Participate in outbound call campaigns to retain and engage customers.

Skills

Customer service experience

Fluent in English

Google Docs

SalesForce

Job description

Collectors Universe Inc. is seeking an Intermediate Customer Care Representative to join our PSA Customer Care team in Santa Ana, California. This full-time onsite role includes answering customer inquiries across multiple channels, resolving issues, and providing information about our services. Ideal candidates will possess over 3 years of customer service experience and be fluent in English.

Join us to support collectors worldwide with a focus on high-quality customer care. Benefits include health insurance, 401(K) matching, and flexible hours.