Evening Customer Relations Specialist (Temp-to-Hire)

Collectors; Jersey City (NJ); On-site; USD 30,000 - 34,000; Full time

Job summary

Collectors is seeking a temp-to-hire Customer Relations Specialist IV for our PSA Customer Relations team in Jersey City, NJ. The role is on-site, 5 days a week, with hours 3pm-11:30pm, and requires strong customer relations experience and excellent communication.

You will work with cross-functional teams to resolve customer inquiries and ensure accurate information is provided. The ideal candidate has 2+ years in customer relations, plus familiarity with Google Workspace and Salesforce, and

Qualifications

• At least 2+ years in customer relations
• Strong communication and listening skills
• Ability to de-escalate customer situations
• Detail-oriented with strong organizational skills

Responsibilities

• Engage with customers and internal teams to resolve issues
• Provide accurate information using department protocols
• Process customer adjustments and update order spreadsheets
• Escalate unresolved issues to leads or supervisors

Skills

Customer relations

Communication skills

Empathy

Problem-solving

Education

High school diploma or equivalent

Tools

Google Workspace

Salesforce

Job description

Collectors is seeking a temp-to-hire Customer Relations Specialist IV for our PSA Customer Relations team in Jersey City, NJ. The role is on-site, 5 days a week, with hours 3pm-11:30pm, and requires strong customer relations experience and excellent communication.

You will work with cross-functional teams to resolve customer inquiries and ensure accurate information is provided. The ideal candidate has 2+ years in customer relations, plus familiarity with Google Workspace and Salesforce, and