Customer Success Representative

AppleOne Employment Services; Fort Lauderdale (FL); Sur place; USD 34 000 - 37 000; Plein temps

Résumé du poste

AppleOne Employment Services is seeking a Customer Success Representative to support customer service operations for major boating and beauty trade shows and events in South Florida. This onsite role offers a long-term career path, teamwork, and hands-on event exposure in a fast-paced environment.

The position requires at least 2 years of customer service experience, college degree or equivalent, and proficiency in Microsoft Office and Salesforce.

Qualifications

• Minimum 2 years of customer service experience.
• College degree or equivalent work experience.
• Proficiency in Microsoft Office and CRM systems (Salesforce preferred).
• Strong verbal and written communication and multitasking ability.

Responsabilités

• Respond to inquiries via phone, email, and chat with professionalism.
• Support exhibitors and attendees before, during, and after events.
• Maintain accurate CRM records and assist with issue resolution.
• Make outbound calls to engage attendees.
• Assist with onsite service, follow-up, and related admin tasks.
• Support projects and operational needs tied to events.

Connaissances

Customer service

Communication skills

Organization

Microsoft Office

CRM experience

Formation

College degree or equivalent

Outils

Salesforce

Microsoft Office Suite

Description du poste

Job Summary

We are seeking a Customer Success Representative to support customer service operations for major boating and beauty trade shows and events throughout South Florida. This temp-to-hire opportunity is ideal for a customer-focused professional who enjoys helping exhibitors, attendees, and internal teams deliver a smooth event experience.

In this onsite role, you will work in a fast-paced, collaborative environment where communication, organization, and problem-solving are essential. The position offers a long-term career path for someone who wants stability, hands-on event exposure, supportive teamwork, and the opportunity to grow with a customer-focused organization.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat with professionalism, accuracy, and urgency.
• Support exhibitors and attendees before, during, and after trade shows and events.
• Assist with event preparation, onsite customer service, post-event follow-up, and related administrative tasks.
• Make outbound calls to engage prospective and returning event attendees.
• Maintain accurate customer records in CRM systems and help resolve customer issues in partnership with internal teams.
• Support special projects and operational needs tied to local conventions, trade shows, and customer experience initiatives.

Compensation and Benefits

• Pay: $25 to $27 per hour.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Employment Type: Temp-to-hire after 720 hours.
• Work Arrangement: 100% onsite in Fort Lauderdale, FL.
• Occasional extended hours, evenings, weekends, and overtime may be required during local conventions and events.
• Overtime is paid when applicable.
• Some local travel may be required to support events.

Required Qualifications and Skills

• Provide customer support to exhibitors, attendees, and event participants across phone, email, and chat channels.
• Support event preparation, onsite service needs, customer follow-up, and administrative coordination.
• Maintain accurate records in CRM systems and assist with issue resolution across internal teams.
• Conduct outbound calls to engage attendees and support event participation.
• At least 2 years of customer service experience.
• College degree or equivalent work experience.
• Strong verbal and written communication skills with professional phone and email etiquette.
• Proficiency in Microsoft Office.
• Experience using CRM systems, preferably Salesforce.
• Excellent organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Positive attitude, strong problem-solving ability, and willingness to learn.
• Ability to work 100% onsite in Fort Lauderdale, FL.
• Flexibility to work occasional extended hours, evenings, weekends, and overtime during events.

Preferred Qualifications

• Experience in event services, trade shows, conventions, or related event-driven customer support.
• B2B or B2C customer service experience.
• Experience with phone systems or contact center platforms.
• Spanish-speaking skills are a plus.
• Interest in growing into a long-term customer success or event support role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment- qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.