Client Services Representative

AppleOne Employment Services; Rancho Cordova (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a Customer Service Specialist for an onsite role in a fast-paced call center environment. The ideal candidate has at least 3 years of call center experience, intermediate Excel skills, and can type 45+ WPM while handling multiple screens and collaborating with a team.

Responsibilities include answering calls, answering questions, scheduling/rescheduling service, and maintaining detailed and accurate client data.

Qualifications

• Minimum 3 years in a call center.
• Intermediate Excel skills.
• Typing speed 45+ WPM.
• Able to use multiple screens and work as part of a team.

Responsibilities

• Answer incoming calls and provide information to customers.
• Schedule and reschedule service appointments.
• Maintain accurate customer data and records.
• Foster positive customer relations and professional communication.

Skills

Call Center Experience

Data Entry

Typing 45+ WPM

Excel Skills

Multi-Screen Workspace

Team Player

Tools

Excel

Job description

Customer Service Specialist will be taking an enthusiastic approach to customer support. Call Center experience and accurate data entry skills will be keys to success in this stable, family-oriented organization. You will be responsible for answering incoming calls, answering questions, scheduling/rescheduling service, provide customer relations, detailed and accurate data entry for our clients!

Call center hours are 6am - 6pm. Mon - Friday

This position is ONSITE in an office environment.

Must be have a minimum of 3 years in a call center, intermediate Excel skills, type 45+ WPM minimum (assessments will be given), use multiple screens, able to work as a member of the team. Interviews are being scheduled now.

Must be have a minimum of 3 years in a call center, intermediate Excel skills, type 45+ WPM minimum (assessments will be given), use multiple screens, able to work as a member of the team. Interviews are being scheduled now.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.