Customer Service Associate – Events

AppleOne Employment Services; Fort Lauderdale (FL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Temp-to-hire

Onsite role

Overtime paid

Local travel possible

Mon-Fri schedule

Job summary

AppleOne Employment Services is seeking a Customer Service Associate - Events for a temp-to-hire role in Fort Lauderdale, FL. This on-site position supports boating and beauty trade shows, helping exhibitors, attendees, and internal teams deliver a smooth event experience.

The role demands strong customer focus, multi-channel support, and collaboration with internal teams. 720 hours of temporary engagement and a Monday–Friday schedule are provided, with some extended hours during conventions.

Qualifications

• 2+ years of customer service experience.
• Able to work onsite full-time in Fort Lauderdale, FL.
• Strong verbal and written communication with professional etiquette.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Support exhibitors and attendees before, during, and after events.
• Assist with event prep, onsite needs, and post-event follow-up.

Skills

Customer service

Phone support

Multitasking

Communication

Problem solving

Education

College degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Job Summary

We are seeking a customer-focused Customer Service Associate - Events for a temp-to-hire opportunity in Fort Lauderdale, FL. This onsite role supports major boating and beauty trade shows and events throughout South Florida, helping exhibitors, attendees, and internal teams deliver a smooth and positive event experience.

This is a great opportunity for someone who enjoys a fast-paced, people-focused environment and is looking for a long-term career path. The role offers the chance to build strong customer relationships, support high-visibility events, and work with a collaborative team that values professionalism, problem-solving, and service excellence.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, professional, and helpful manner.
• Support exhibitors and attendees before, during, and after trade shows and events.
• Assist with event preparation, onsite customer service needs, and post-event follow-up.
• Make outbound calls to engage prospective and returning event attendees.
• Maintain accurate customer records in CRM systems and assist with administrative tasks.
• Partner with internal teams to resolve issues and ensure a positive customer experience.

Compensation and Benefits

• Pay: $25.00 to $27.00 per hour.
• Schedule: Monday-Friday, 8:00 AM-5:00 PM.
• Employment type: Temp-to-hire, 720 hours.
• Work arrangement: 100% onsite in Fort Lauderdale, FL.
• Occasional extended hours, evenings, weekends, and overtime may be required during local conventions and events.
• Overtime is paid when applicable.
• Some local travel may be required to support events.

Required Qualifications and Skills

• Provide customer support to exhibitors, attendees, and event participants across phone, email, and chat channels.
• Assist with event preparation, onsite support, and post-event service follow-up.
• Maintain customer records, complete administrative tasks, and support special projects.
• Collaborate with internal teams to resolve service issues and improve the customer experience.
• At least 2 years of customer service experience required.
• College degree or equivalent work experience required.
• Strong verbal and written communication skills with professional phone and email etiquette.
• Proficiency in Microsoft Office.
• Experience using CRM systems, preferably Salesforce.
• Strong organization, attention to detail, and ability to multitask in a fast-paced environment.
• Positive attitude, strong problem-solving ability, and willingness to learn.
• Ability to work onsite full time in Fort Lauderdale, FL.

Preferred Qualifications

• Experience in event services, trade shows, conventions, or similar event-driven environments.
• B2B or B2C customer service experience.
• Experience with phone systems or contact center platforms.
• Spanish-speaking skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.