Events Associate

AppleOne Employment Services; Fort Lauderdale (FL); On-site; USD 34,000 - 37,000; Full time

Job summary

AppleOne Employment Services is seeking an Events Associate to support exhibitor services for major trade shows, conventions, and events in Fort Lauderdale, FL. This temp-to-hire role is ideal for a customer-focused professional who enjoys solving problems in a fast-paced event environment.

You will handle inquiries by phone, email, and chat, assist with event prep, onsite support, and post-event follow-up, and collaborate with internal teams to ensure a smooth customer experience.

Qualifications

• At least 2 years of customer service experience.
• College degree or equivalent work experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office.
• Experience using CRM systems, preferably Salesforce.
• Strong organization skills and attention to detail.
• Ability to work 100% onsite in Fort Lauderdale, FL.
• Willingness to learn and adapt.

Responsibilities

• Respond to exhibitor, attendee, and customer inquiries by phone, email, and chat with professionalism and accuracy.
• Provide customer service support before, during, and after trade shows, conventions, and local events.
• Assist with event preparation, onsite support, issue resolution, and post-event follow-up.
• Make outbound calls to engage prospective, current, and returning event attendees or exhibitors.
• Maintain accurate customer records, update CRM information, and support administrative tasks and special projects.
• Collaborate with internal teams to ensure a smooth customer experience and timely resolution of questions or concerns.

Skills

Customer service

CRM systems

Communication

Multitasking

Problem-solving

On-site work

Attention to detail

Flexible attitude

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

Job Summary

We are seeking an Events Associate for a temp-to-hire opportunity supporting exhibitor services for major trade shows, conventions, and events in Fort Lauderdale, FL. This is an excellent opportunity for a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced event environment. This role is a strong fit for someone early in their career who wants to build a long-term corporate path in events, customer support, exhibitor services, or client care. You will join a collaborative team with supportive leadership, hands-on training, positive teamwork, and opportunities to grow within a stable, professional environment.

Key Responsibilities

• Respond to exhibitor, attendee, and customer inquiries by phone, email, and chat with professionalism and accuracy.
• Provide customer service support before, during, and after trade shows, conventions, and local events.
• Assist with event preparation, onsite support, issue resolution, and post-event follow-up.
• Make outbound calls to engage prospective, current, and returning event attendees or exhibitors.
• Maintain accurate customer records, update CRM information, and support administrative tasks and special projects.
• Collaborate with internal teams to ensure a smooth customer experience and timely resolution of questions or concerns.

Compensation and Benefits

• Pay: $25 to $27 per hour.
• Employment type: Temp-to-Hire.
• Temp-to-perm conversion eligibility after 720 hours.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Location: 100% onsite in Fort Lauderdale, FL.
• Occasional extended hours, evenings, weekends, and overtime may be required during local conventions, events, or trade shows.
• Overtime pay is provided when applicable.
• Some local travel may be required to support events.

Required Qualifications and Skills

• Support exhibitor services and customer care for trade shows, conventions, and events.
• Manage customer inquiries across phone, email, chat, and CRM systems.
• Assist with event preparation, onsite service, and post-event follow-up.
• Coordinate with internal teams to resolve issues and improve the customer experience.
• At least 2 years of customer service experience.
• College degree or equivalent work experience.
• Strong verbal and written communication skills.
• Professional phone and email etiquette.
• Proficiency with Microsoft Office.
• Experience using CRM systems, preferably Salesforce.
• Strong organization skills, attention to detail, and ability to multitask.
• Positive attitude, strong problem-solving skills, and willingness to learn.
• Ability to work 100% onsite in Fort Lauderdale, FL.
• Flexibility to work occasional extended hours during events when needed.

Preferred Qualifications

• Experience in event services, exhibitor services, trade shows, conventions, or related event support.
• B2B or B2C customer service experience.
• Experience with phone systems or contact center platforms.
• Spanish-speaking skills are a plus.
• Background in hospitality, banking, retail, restaurant service, or high-volume customer-facing roles.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.