Customer Success Rep I - Bilingual Support Pro

4over; Miami (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Paid holidays & PTO

Job summary

4over LLC is seeking a Customer Success Representative to deliver top-tier support and build strong customer relationships in a contact center setting. The role emphasizes listening, understanding needs, and providing effective solutions, with bilingual English/Spanish being highly desirable.

You will communicate via phone or virtual chat, guiding customers and contributing to a high-performing team with a people-first approach. This position is based in Miami with a traditional on-site schedule.

Qualifications

• Experience in customer service roles
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment and solve problems

Responsibilities

• Educate and assist customers on products and services
• Resolve customer concerns via phone or chat with professionalism
• Record customer interactions accurately in the system
• Be a knowledgeable point of contact for customers
• Handle complex requests with empathy and urgency
• Attend department and company meetings
• Adhere to safety policies and maintain a clean workspace

Skills

Customer service

Communication

Problem solving

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Office 365

Job description

4over LLC is seeking a Customer Success Representative to deliver top-tier support and build strong customer relationships in a contact center setting. The role emphasizes listening, understanding needs, and providing effective solutions, with bilingual English/Spanish being highly desirable.

You will communicate via phone or virtual chat, guiding customers and contributing to a high-performing team with a people-first approach. This position is based in Miami with a traditional on-site schedule.