Customer Success Associate — Hybrid | Bilingual

4over, Inc.; Miami (FL); Hybrid; USD 24,796 - 26,174; Full time

Benefits offered by this job

Health and Life Insurance

401(k) Retirement Plan

9 Paid Holidays

Accumulating PTO

Job summary

4over, Inc. is seeking a Customer Success Representative at their Miami, FL plant to deliver exceptional support and solutions. This full-time role involves helping customers via phone and chat, ensuring a positive customer experience through active listening and effective solutions.

The ideal candidate will have a high school diploma, previous customer service experience, and be bilingual in English and Spanish. Benefits include health insurance, 401(k), and paid holidays.

Qualifications

• Previous experience in customer service roles.
• Demonstrated history of stable employment.
• Bilingual in English and Spanish is highly desirable.

Responsibilities

• Educate and assist customers on website, products, and services.
• Resolve customer concerns via phone or virtual chat.
• Provide customer feedback for product development.
• Accurately record customer interactions.

Skills

Self-Motivation & Accountability

Communication Skills

Technology Proficiency

Time Management

Adaptability and Flexibility

Collaboration and Teamwork

Education

High School Diploma or equivalent (GED)

Job description

4over, Inc. is seeking a Customer Success Representative at their Miami, FL plant to deliver exceptional support and solutions. This full-time role involves helping customers via phone and chat, ensuring a positive customer experience through active listening and effective solutions.

The ideal candidate will have a high school diploma, previous customer service experience, and be bilingual in English and Spanish. Benefits include health insurance, 401(k), and paid holidays.