Bilingual Customer Success Associate I

4 Over llc; Ohio; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life/AD&D Insurance

401(k) Retirement Plan

Paid Holidays & PTO

Job summary

4over is seeking a Customer Success Representative to deliver top-tier support in a fast-paced contact center. You will assist customers by phone and chat, educate them about products, and strive to resolve issues with patience and professionalism.

This role emphasizes strong communication, teamwork, and the ability to help others in a collaborative environment. Bilingual English and Spanish is highly desirable, and basic Office 365 knowledge plus a 40+ WPM typing speed are important for success.

Qualifications

• High School Diploma or equivalent (GED) – required.
• Previous experience in customer service roles.
• Bilingual in English and Spanish is highly desirable.

Responsibilities

• Educate and assist customer base on company website, products, and services.
• Resolve customer concerns via phone, chat, or a combination of both.
• Provide customer feedback to inform product and resource development.
• Accurately note and record each customer interaction to ensure accounts are updated.
• Be a knowledgeable point of contact for new and existing customers.
• Review and resolve situations in a timely manner by identifying customer concerns.
• Demonstrate urgency and dedication to exceed customer expectations and earn loyalty.

Skills

Customer service

Bilingual EN/ES

Communication

Typing 40 WPM

Time management

Team collaboration

Office 365

Education

High School Diploma

Tools

Office 365

Job description

4over is seeking a Customer Success Representative to deliver top-tier support in a fast-paced contact center. You will assist customers by phone and chat, educate them about products, and strive to resolve issues with patience and professionalism.

This role emphasizes strong communication, teamwork, and the ability to help others in a collaborative environment. Bilingual English and Spanish is highly desirable, and basic Office 365 knowledge plus a 40+ WPM typing speed are important for success.