Customer Success Associate I — Solve, Support, Shine

4over; Phoenix (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health & Life Insurance

401(k) Plan

Holidays & PTO

Job summary

4over seeks a Customer Success Representative I for the AZ/NJ/OH/FL region, based in Miami. You will handle inquiries by phone or chat, educate customers on products, and ensure a positive service experience with accuracy and courtesy.

The role rewards clear communication, empathy, and timely follow-up. A High School Diploma is required; bilingual English/Spanish is highly desirable, and printing experience is preferred.

Qualifications

• High School Diploma or GED – required.
• Previous experience in customer service roles.
• Bilingual in English and Spanish is highly desirable.
• Experience in printing or wide format production – preferred.

Responsibilities

• Educate customers about products and services.
• Resolve customer concerns via phone, chat, or a mix of both.
• Accurately document interactions for account updates.
• Be the knowledgeable contact for new and existing customers.
• Follow up promptly and demonstrate empathy and patience.

Skills

Clear communication

Multitasking

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

4over seeks a Customer Success Representative I for the AZ/NJ/OH/FL region, based in Miami. You will handle inquiries by phone or chat, educate customers on products, and ensure a positive service experience with accuracy and courtesy.

The role rewards clear communication, empathy, and timely follow-up. A High School Diploma is required; bilingual English/Spanish is highly desirable, and printing experience is preferred.