Bilingual Customer Success Specialist I

4 Over llc; New Jersey; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

401(k) with employer match

Paid holidays and PTO

Life/AD&D Insurance

Job summary

4over LLC in New Jersey seeks a Customer Success Representative to provide outstanding support in our contact center. You will assist customers by phone or chat, educate them on products, and resolve issues with empathy, clarity, and a proactive approach.

A high school diploma, prior customer service experience, and bilingual English/Spanish are highly desirable. Printing or wide-format production experience is a plus.

Qualifications

• High School Diploma or equivalent (GED) – required.
• Previous experience in customer service roles.
• Bilingual in English and Spanish is highly desirable.
• Experience in printing or wide format production – preferred.

Responsibilities

• Educate and assist customer base on company website, products, and services.
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two.
• Provide customer feedback to department for new product and resource development.
• Accurately notate and record each customer interaction to ensure all accounts are updated.
• Be a knowledgeable point of contact for both new and existing customers.
• Handle complex requests with patience, professionalism, and empathy.
• Review and resolve situations in a timely manner by identifying customer concerns.
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty.
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations.
• Complete and process all required tasks.
• Regularly perform general housekeeping duties in your work area(s).
• Adhere to all safety policies and protocols and maintain a safe working environment.
• Attend all department/company meetings.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Empathy

Problem solving

Time management

Education

High School Diploma or GED

Tools

Office 365

Job description

4over LLC in New Jersey seeks a Customer Success Representative to provide outstanding support in our contact center. You will assist customers by phone or chat, educate them on products, and resolve issues with empathy, clarity, and a proactive approach.

A high school diploma, prior customer service experience, and bilingual English/Spanish are highly desirable. Printing or wide-format production experience is a plus.