Bilingual Customer Success Rep I – English/Spanish

4over; Ohio; On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) with company match

Paid holidays & PTO

Job summary

4over LLC seeks a Customer Success Representative to deliver exceptional service and solutions in a contact center setting. You will actively listen, educate customers, and resolve inquiries by phone or chat, building strong relationships and ensuring a positive experience.

The role emphasizes empathy, initiative, and people-first thinking, with bilingual English and Spanish being highly desirable. This is a full-time on-site position with standard business hours and growth opportunities.

Qualifications

• High School Diploma or equivalent (GED) is required.
• Previous experience in customer service roles is preferred.
• Bilingual in English and Spanish is highly desirable.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone or virtual chat with professionalism.
• Record interactions accurately and maintain account information.
• Serve as a knowledgeable point of contact for customers and colleagues.
• Demonstrate urgency to exceed expectations and build loyalty.

Skills

Communication skills

Time management

Self-motivation

Adaptability

Teamwork

Education

High School Diploma or GED

Tools

Office 365

Job description

4over LLC seeks a Customer Success Representative to deliver exceptional service and solutions in a contact center setting. You will actively listen, educate customers, and resolve inquiries by phone or chat, building strong relationships and ensuring a positive experience.

The role emphasizes empathy, initiative, and people-first thinking, with bilingual English and Spanish being highly desirable. This is a full-time on-site position with standard business hours and growth opportunities.