Bilingual Customer Success Specialist

4over; Moonachie (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) plan

Paid holidays

Job summary

4over LLC is seeking a Customer Success Representative to deliver excellent support and build strong relationships with customers. You will educate customers on products, resolve inquiries, and ensure a positive experience in a fast-paced contact center environment.

Prerequisites include strong communication, patience, and a customer-first mindset. Bilingual English/Spanish is highly desirable. The role is on-site in New Jersey with benefits including health and retirement plans.

Qualifications

• High School Diploma or equivalent (GED) required.
• Bilingual in English and Spanish is highly desirable.
• Experience in customer service roles and a stable employment history.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone or virtual chat with quality outcomes.
• Record customer interactions and update accounts accurately.
• Be a knowledgeable contact for new and existing customers.
• Handle complex requests with patience, professionalism, and empathy.

Skills

Communication

Time management

Teamwork

Adaptability

Self-motivation

Education

High School Diploma

Tools

Office 365

Job description

4over LLC is seeking a Customer Success Representative to deliver excellent support and build strong relationships with customers. You will educate customers on products, resolve inquiries, and ensure a positive experience in a fast-paced contact center environment.

Prerequisites include strong communication, patience, and a customer-first mindset. Bilingual English/Spanish is highly desirable. The role is on-site in New Jersey with benefits including health and retirement plans.