Customer Success Rep I — Bilingual Support Specialist

4over; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Holidays

Paid Time Off

Job summary

4over LLC in Miami, FL is seeking a Customer Success Representative I to provide outstanding support to customers via phone and virtual chat, educate them on products and services, and resolve diverse inquiries with empathy and accuracy.

The role requires strong communication, patience, and a proactive approach; bilingual English/Spanish is highly desirable, and the position offers a first-shift schedule, certification-based pay increase, and a path to growth within a diverse, people-first team.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to educate customers on products and services.
• Strong problem-solving and active listening abilities.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone or chat with empathy and accuracy.
• Record interactions and maintain up-to-date account information.
• Be a knowledgeable point of contact for new and existing customers.
• Adhere to safety policies and attend department meetings.

Skills

Empathy

Communication

Problem solving

Time management

Teamwork

Education

High School Diploma

Job description

4over LLC in Miami, FL is seeking a Customer Success Representative I to provide outstanding support to customers via phone and virtual chat, educate them on products and services, and resolve diverse inquiries with empathy and accuracy.

The role requires strong communication, patience, and a proactive approach; bilingual English/Spanish is highly desirable, and the position offers a first-shift schedule, certification-based pay increase, and a path to growth within a diverse, people-first team.