Customer Success & Renewals Specialist

Aaron's; Vicksburg (MS); Vor Ort; USD 17.000 - 18.000; Vollzeit

Benefits dieser Stelle

On Demand Pay

Career Advancement

Paid Time Off

Medical Insurance

Health Savings Account

401(k) Matching

Employee Assistance Program

Employee Purchase Program

Zusammenfassung

Aaron's is hiring a Customer Accounts Advisor in the United States to engage customers over the phone and in person, driving payments and lease renewals while ensuring satisfaction. You will build relationships to move customers toward ownership of their merchandise and support high-quality service across locations.

The role emphasizes strong communication, empathy, and the ability to explain options clearly, with incentives based on performance.

Qualifikationen

• Requires strong interpersonal and communication abilities.
• Ability to listen attentively and demonstrate empathy.
• Ability to explain information clearly and handle difficult conversations.

Aufgaben

• Assist with revenue and renewal goals on daily/weekly/monthly basis.
• Maintain accurate customer account records in store system.
• Build relationships to support ownership goals and drive sales.
• Counsel customers on renewals and contact those with expired agreements.

Kenntnisse

Interpersonal skills

Communication skills

Empathy

Active listening

Negotiation

Persuasion

Ausbildung

High School diploma or GED

Jobbeschreibung

Aaron's is hiring a Customer Accounts Advisor in the United States to engage customers over the phone and in person, driving payments and lease renewals while ensuring satisfaction. You will build relationships to move customers toward ownership of their merchandise and support high-quality service across locations.

The role emphasizes strong communication, empathy, and the ability to explain options clearly, with incentives based on performance.