Customer Accounts & Renewals Specialist

Aaron's; Leesburg (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Advisor in the United States to drive payment collections and lease renewals while helping customers move toward ownership of their merchandise. You will build relationships over the phone and in person, guided by our customer-first approach and incentive-based performance framework.

The role emphasizes strong communication, empathy, and problem-solving in a fast-paced, team-oriented environment with benefits and opportunities for advancement.

Qualifications

• Must be at least 21 years old in the US.
• Requires a valid driver’s license and acceptable driving record.
• DOT certification if required in location (US).
• Able to work a schedule of hours 8:00 am–9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Organizational skills

Negotiation

Brand protection

Education

High School diploma / GED

Job description

Aaron’s is hiring a Customer Accounts Advisor in the United States to drive payment collections and lease renewals while helping customers move toward ownership of their merchandise. You will build relationships over the phone and in person, guided by our customer-first approach and incentive-based performance framework.

The role emphasizes strong communication, empathy, and problem-solving in a fast-paced, team-oriented environment with benefits and opportunities for advancement.