Lease Renewals & Payments Specialist

Aarons; North Versailles (Allegheny County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s in the United States is seeking a Customer Account Advisor to coach customers on lease benefits and drive payments and renewals. You will build relationships over the phone and in person to move customers closer to ownership.

The role emphasizes empathy, strong communication, and the ability to handle multiple tasks while meeting daily and monthly goals. A high-energy, customer-focused approach is required.

Qualifications

• Customer-facing communication and relationship skills.
• Ability to handle difficult conversations with empathy.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information in the store system.
• Direct contact with customers who have not renewed leases, via home visits and phone.
• Sell customers on benefits of timely lease renewal payments.
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Inspect and certify merchandise in the QA Center for returned items.
• Maintain weekly vehicle maintenance and route sheets daily.
• Load and secure product in company vehicles and operate vehicles safely.

Skills

Empathy

Active listening

Multitasking

Negotiation

Education

High School diploma or equivalent

Job description

Aaron’s in the United States is seeking a Customer Account Advisor to coach customers on lease benefits and drive payments and renewals. You will build relationships over the phone and in person to move customers closer to ownership.

The role emphasizes empathy, strong communication, and the ability to handle multiple tasks while meeting daily and monthly goals. A high-energy, customer-focused approach is required.