Customer Success & Renewals Manager — Downey (Hybrid)

Egreenservices; Downey (CA); Hybrid; USD 127,000 - 193,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Entertainment Advantage Inc in Downey, CA is seeking a full-time Customer Service Manager to own key accounts and drive satisfaction. You will craft territory plans, monitor market shifts, and lead multi-channel campaigns to generate qualified leads.

This role emphasizes relationship-building, clear communication under pressure, and the ability to negotiate renewals while maintaining a confident, maker-minded approach. A hybrid schedule is offered to support growth.

Qualifications

• Clear thinking under tight deadlines common in Downey, CA.
• Ability defend a recommendation to skeptical stakeholders.
• Composure to deliver bad news clearly and early.
• Experience building relationships with key accounts in a sales/marketing context.

Responsibilities

• Build territory plans that maximize coverage across Downey, CA.
• Read the sales marketing market and reposition the offer when it shifts.
• Develop and execute multi-channel campaigns that drive qualified leads for Entertainment Advantage Inc.
• Sniff out the Adaptability gap that's leaking deals at handoff.
• Negotiate renewals before the sales marketing contract goes quiet.
• Carry the CA number and the relationships that make it real.

Skills

Customer service mindset

Strategic thinking under pressure

Persuasive communication

Relationship management

Job description

Entertainment Advantage Inc in Downey, CA is seeking a full-time Customer Service Manager to own key accounts and drive satisfaction. You will craft territory plans, monitor market shifts, and lead multi-channel campaigns to generate qualified leads.

This role emphasizes relationship-building, clear communication under pressure, and the ability to negotiate renewals while maintaining a confident, maker-minded approach. A hybrid schedule is offered to support growth.