Lifecycle Account Manager - SaaS Renewals & Growth

CSDS Branding; Anaheim (CA); Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical and dental benefits

Life insurance

Disability insurance

Paid vacation and holidays

Professional development resources

Employee discounts

Job summary

CSDS is seeking a Customer Lifecycle Account Manager in Anaheim, CA, hybrid role, to manage and grow relationships with existing customers across their asset lifecycle. You will oversee renewals, subscriptions, and maintenance plans while achieving revenue targets and expanding the customer base.

You'll collaborate with Sales, Technical and Operations teams to coordinate renewal strategies, align solutions with customer needs, and deliver outstanding service while maintaining CRM data integrity.

Qualifications

• Experience in sales, account management, customer success or related customer-facing roles.
• Strong customer relationship and account management skills.
• Commercial mindset with ability to meet revenue targets.
• Confident in proactive outreach by phone, email and virtual meetings.
• Ability to uncover customer needs through questions, research and listening.
• Excellent organizational and follow-up skills with attention to detail.

Responsibilities

• Manage a portfolio of existing CSDS customers and build relationships through proactive engagement.
• Manage renewals across subscriptions, software, services and maintenance plans to hit revenue targets.
• Develop understanding of each customer's business, workflows and technology needs.
• Help customers maximize value and adoption of CSDS solutions.
• Identify upsell, cross-sell and account expansion opportunities.
• Recommend products and subscriptions addressing customer requirements.
• Coordinate renewal strategies with Sales, Technical, Operations and other teams.
• Prepare for customer conversations and follow up on commitments and opportunities.

Skills

Sales experience

Account management

Customer success

Customer service

CRM experience

Microsoft Office

Tools

Salesforce

CRM platforms

Job description

CSDS is seeking a Customer Lifecycle Account Manager in Anaheim, CA, hybrid role, to manage and grow relationships with existing customers across their asset lifecycle. You will oversee renewals, subscriptions, and maintenance plans while achieving revenue targets and expanding the customer base.

You'll collaborate with Sales, Technical and Operations teams to coordinate renewal strategies, align solutions with customer needs, and deliver outstanding service while maintaining CRM data integrity.