Customer Success & Renewals Lead

Talent Acquisition/Human Resources, The Aaron's Family of Companies; West Haven (CT); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid Time Off

Sunday Off

Medical Insurance

Dental Insurance

Vision Insurance

HSA / FSA

401(k) Matching

Employee Assistance

Employee Purchase

Job summary

The Aaron’s Family of Companies is seeking a Customer Accounts Manager in West Haven, CT to lead the customer accounts department and drive collections and lease renewals, helping customers achieve ownership of merchandise. The role offers an hourly wage of $19.50 to $20.50, with incentive pay based on performance, and a benefits package including health insurance, PTO, and retirement plans.

You will manage records, build relationships, and support store operations while meeting revenue and

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Leadership

Organization

Negotiation

Education

High School diploma or GED

Job description

The Aaron’s Family of Companies is seeking a Customer Accounts Manager in West Haven, CT to lead the customer accounts department and drive collections and lease renewals, helping customers achieve ownership of merchandise. The role offers an hourly wage of $19.50 to $20.50, with incentive pay based on performance, and a benefits package including health insurance, PTO, and retirement plans.

You will manage records, build relationships, and support store operations while meeting revenue and