Customer Success Specialist (57935)

Paycom; Lockbourne (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Premium Guard, Inc. in Ohio is seeking a National Customer Success Specialist to manage a portfolio of multi-million dollar accounts and ensure timely processing of purchase orders.

You will coordinate with sales managers and distribution facilities, track orders, resolve issues, and drive customer satisfaction through proactive communication and follow-up. This role requires excellent written and verbal communication, strong organizational skills, and the ability to multitask under tight

Qualifications

• College degree or 3 years’ experience in business, customer service or account management.
• Strong written and verbal communication skills, excellent organizational and follow-up skills.
• Results oriented with ability to multitask under tight deadlines.
• Strong analytical and problem-solving abilities.
• Proficient with Microsoft Office.

Responsibilities

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

Skills

Communication skills

Organizational skills

Follow-up skills

Multitasking

Analytical skills

Problem-solving

Microsoft Office

Education

College degree or 3 years’ experience

Tools

Microsoft Office

Job description

Job Details

Job Location: Ohio - Lockbourne, OH 43137, Position Type: Full Time, Job Shift: 1st Shift/ Days

Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.

Position Overview

Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.

Responsibilities

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and Manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

Qualifications: Job Requirements

• College degree or 3 years’ experience in business, customer service or account management experience
• Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
• Results oriented and self-motivated with ability to multitask under tight deadlines.
• Strong analytical skills and problem-solving techniques.
• Strong computer skills using Microsoft Office required.