Customer Success & Projects Specialist

Valgroup; Findlay (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Compensation based on skills and exp

Generous paid time off

Group medical, dental, and vision

401K retirement with 100% match

Free telehealth, life, disability, and

critical illness insurance

Training and advancement opportunities

Great company values

Job summary

Valgroup, a leading plastics producer and recycler, is seeking a Customer Service Specialist in Findlay, Ohio. The role involves handling customer orders, communicating via phone and email, and working with cross-functional teams to understand products and services.

The ideal candidate will have strong communication and negotiation skills, attention to detail, and proficiency in MS Office; SAP experience is a plus.

Qualifications

• 2-year degree preferred, or equivalent experience in customer service.
• Experience in SAP is preferred.

Responsibilities

• Lead and manage projects in cross-functional teams
• Process customer orders
• Learn manufacturing production cycle, customers, products, and services
• Manage phone call and email communications

Skills

Communication

Negotiation

Attention to detail

Solution-focused

Critical thinking

Education

2-year degree or equivalent experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

SAP

Job description

Valgroup, a leading plastics producer and recycler, is seeking a Customer Service Specialist in Findlay, Ohio. The role involves handling customer orders, communicating via phone and email, and working with cross-functional teams to understand products and services.

The ideal candidate will have strong communication and negotiation skills, attention to detail, and proficiency in MS Office; SAP experience is a plus.