Remote SAP Customer Fulfillment Specialist

Energy Jobline ZR; Midland (TX); Vor Ort; USD 27.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental benefits

Flexible/remote work options

401K plan

Competitive pay

Zusammenfassung

G-Tech in Midland, MI is seeking a Customer Service Specialist to manage order entry and support complex customer accounts, ensuring accurate processing and adherence to guidelines.

You will build relationships, resolve issues, and support continuous improvement while maintaining high service levels. Proficiency in SAP, Excel, and Outlook, plus a Bachelor's degree and 5 years in similar roles, are expected.

Qualifikationen

• Bachelor's degree required.
• Minimum 5 years in similar roles.
• 2 years SAP experience preferred.

Aufgaben

• Executes the order entry and manages fulfillment for key accounts with high complexity.
• Review, validate and process order requests in line with guidelines.
• Maintains knowledge of products, services and applications.
• Strengthens customer relationships and gathers market intelligence.
• Coordinates activity at assigned accounts and can manage additional accounts.
• Maintains service levels per business priorities.
• Differentiates customer needs from Dow capabilities and selects best solutions.
• Supports commercial strategies with Dow customers across multiple businesses.
• Acts as focal point for key systems, tools or processes.
• Seeks solutions for complex issues and looks for improvements proactively.

Kenntnisse

Problem solving

Communication

Customer service

Business process

Ausbildung

Bachelor's degree

Tools

SAP

Excel

Outlook

Jobbeschreibung

G-Tech in Midland, MI is seeking a Customer Service Specialist to manage order entry and support complex customer accounts, ensuring accurate processing and adherence to guidelines.

You will build relationships, resolve issues, and support continuous improvement while maintaining high service levels. Proficiency in SAP, Excel, and Outlook, plus a Bachelor's degree and 5 years in similar roles, are expected.