Customer Success & Product Advocate

Levelpath, Inc.; New York (NY); On-site; USD 62,000 - 120,000; Full time

Benefits offered by this job

100% Medical, dental, and vision insurance

Flexible PTO

Parental Leave

Sick Leave

Competitive compensation and equity package

401k

Team-driven happy hours and celebrations

Job summary

A modern AI procurement platform is seeking a Customer Engagement Specialist in New York City to enhance customer experience and drive product satisfaction. This role involves supporting users, generating documentation, and collaborating with engineering teams. Ideal candidates will have over 4 years of experience in customer management, excellent problem-solving abilities, and superior communication skills. The position offers a competitive salary and comprehensive benefits including medical insurance and flexible PTO.

Qualifications

• 4+ years of experience in a customer-facing/customer-management role.
• B2B SaaS experience in a fast-paced environment.
• Demonstrated experience problem-solving with attention to detail.

Responsibilities

• Drive impact by focusing on customer experience through support and guidance.
• Act as a reliable resource for users encountering difficulties.
• Interact with Product and Engineering teams for customer needs.

Skills

Empathy

Patience

Strong written and verbal communication

Organizational skills

Problem-solving

Education

BA or BS

Tools

Zendesk

Salesforce

Job description

A modern AI procurement platform is seeking a Customer Engagement Specialist in New York City to enhance customer experience and drive product satisfaction. This role involves supporting users, generating documentation, and collaborating with engineering teams. Ideal candidates will have over 4 years of experience in customer management, excellent problem-solving abilities, and superior communication skills. The position offers a competitive salary and comprehensive benefits including medical insurance and flexible PTO.