Customer Success & Engagement Champion

Levelpath; New York (NY); On-site; USD 62,000 - 120,000; Full time

Benefits offered by this job

100% Medical, dental, and vision insurance

Flexible PTO, Parental Leave, Sick Leave

Competitive compensation and equity package

401k

Team-driven happy hours and celebrations

Job summary

A modern AI procurement platform in New York City is seeking a Customer Engagement Specialist to enhance customer relationships and advocate for their needs. You will focus on improving user experience, assisting with inquiries, and collaborating with product and engineering teams. Ideal candidates will have 4+ years in customer management, excellent communication skills, and a proactive approach to problem-solving. This role offers competitive compensation and comprehensive benefits, fostering a supportive team environment.

Qualifications

• 4+ years of experience in a customer-facing/customer-management role.
• B2B SaaS experience in a fast-paced environment.
• Demonstrated experience problem-solving with attention to detail.

Responsibilities

• Drive impact by focusing on customer experience.
• Be the first touch point for users encountering difficulties.
• Act as a trusted advisor to support customer health.

Skills

Empathy

Attention to detail

Strong communication skills

Organizational skills

Adaptability

Education

BA or BS

Tools

Zendesk

Salesforce

Job description

A modern AI procurement platform in New York City is seeking a Customer Engagement Specialist to enhance customer relationships and advocate for their needs. You will focus on improving user experience, assisting with inquiries, and collaborating with product and engineering teams. Ideal candidates will have 4+ years in customer management, excellent communication skills, and a proactive approach to problem-solving. This role offers competitive compensation and comprehensive benefits, fostering a supportive team environment.