Customer Engagement Specialist (New York, NY)

levelpath; New York (NY); Presencial; USD 65.000 - 105.000; Jornada completa

Descripción de la vacante

Levelpath in New York is seeking a Customer Engagement Specialist to configure, test, and onboard users to the Levelpath platform. You will work closely with Product, Solutions Consultants, and support teams to ensure successful implementations and ongoing adoption.

This onsite role offers growth into senior customer-facing roles as the platform scales, with hands-on execution, documentation, and process improvements across Zendesk and Salesforce.

Responsabilidades

• Join customer calls during builds and testing, and present to customers with confidence even when you're not leading the implementation
• Configure the platform, make changes, and own the workstreams assigned to you, working alongside Solutions Consultants on implementations
• Be the first touch point for users who get stuck: answer support tickets, guide them through the product, and resolve their questions and issues
• Find bugs, report them to Product and Engineering, and follow up in the team's daily syncs with both
• Write product documentation, training materials, and best practice guides so customers and their users are set up for success
• Act as a trusted advisor on customer health, learning where users hit friction and advocating for them with Product
• Help build and scale the team's processes, assets, and systems (Zendesk & Salesforce), with a seat at the table alongside the executive team

Descripción del empleo

Our Customer Engagement Specialist is in charge of configuring, testing, and onboarding Levelpath for the people who will be using it every day.

Levelpath is the modern AI procurement platform for global enterprises. It gives procurement, finance, legal, and IT a complete view of spend, from intake and sourcing to contracting and payment. Since its founding in 2022, the company's mission has been to make procurement delightful, and customer obsession is its number one value.

This role sits in our New York office. Reporting into Product, you'll get a front row seat to scaling an enterprise product, help customers through implementation and beyond, and advocate for them as the platform keeps improving. It's a role built for growth: Levelpath hires Customer Engagement Specialists who can grow into senior roles and Solutions Consultant roles.

What You'll Work On

You'll be attached to part of the customer journey. Much of your week is on customer calls, and the rest is in the product, building, testing, and becoming an expert. As the team specializes, you may be attached to one part of the product to build deeper knowledge.

• Join customer calls during builds and testing, and present to customers with confidence even when you're not leading the implementation
• Configure the platform, make changes, and own the workstreams assigned to you, working alongside Solutions Consultants on implementations
• Be the first touch point for users who get stuck: answer support tickets, guide them through the product, and resolve their questions and issues
• Find bugs, report them to Product and Engineering, and follow up in the team's daily syncs with both
• Write product documentation, training materials, and best practice guides so customers and their users are set up for success
• Act as a trusted advisor on customer health, learning where users hit friction and advocating for them with Product
• Help build and scale the team's processes, assets, and systems (Zendesk & Salesforce), with a seat at the table alongside the executive team

What Success Looks Like

• Within 90 days, you own the workstreams assigned to you and move those customers forward
• You build and configure what customers need without waiting to be shown how
• Users who get stuck get unblocked quickly, and the customers you support stay healthy
• Your documentation and training materials help customers and teammates move faster
• By six months, you're the product expert for the areas you're assigned to

Location

This role is onsite in our New York office at 250 Broadway, Suite 24-112, in Lower Manhattan. Levelpath is in office, and culture is a big part of what the team is building together. Fully remote candidates will not be considered.