Customer Success Advocate - B2B SaaS

Intuit, Inc.; New York (NY); On-site; USD 90,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Parental leave

Sick leave

Equity package

Commuter benefits

Snacks and team lunches

Happy hours

Job summary

Levelpath is seeking a Customer Engagement Specialist in New York to enhance customer experience, answer support tickets, and guide users through our AI procurement platform. You will become a product expert, collaborate with product and engineering, and build playbooks while supporting customer health.

The role requires 4+ years in customer-facing roles, B2B SaaS experience, and strong communication skills. Some travel to visit customers is expected. Competitive benefits and equity are offered.

Qualifications

• 4+ years in a direct customer-facing or customer management role.
• BA or BS degree.
• B2B SaaS experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to communicate with product and engineering stakeholders.
• Availability for some travel to visit customers.

Responsibilities

• Answer support tickets and guide users who are stuck.
• Report bugs to product and engineering.
• Become Levelpath product expert to drive adoption.
• Work with Product and Engineering to better serve customers.
• Build best practice guides and playbooks.
• Act as a trusted advisor and support customer health.
• Partner with executives to build, optimize, and scale processes and systems (Zendesk and Salesforce).

Skills

Empathy

Patience

Urgency

B2B SaaS

Communication

Organizational skills

Multi-tasking

Travel readiness

Education

BA or BS

Job description

Levelpath is seeking a Customer Engagement Specialist in New York to enhance customer experience, answer support tickets, and guide users through our AI procurement platform. You will become a product expert, collaborate with product and engineering, and build playbooks while supporting customer health.

The role requires 4+ years in customer-facing roles, B2B SaaS experience, and strong communication skills. Some travel to visit customers is expected. Competitive benefits and equity are offered.