Customer Success Advocate — SaaS Support

City Hive Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive benefits

Generous PTO

Job summary

A rapidly growing SaaS company in New York is seeking a Customer Support Associate. In this role, you will engage with customers via email, chat, and phone to resolve software-related inquiries while fostering a positive user experience. Ideal candidates have over 2 years of support experience and excel in a fast-paced, collaborative environment. You'll contribute to product enhancements by identifying user issues and suggesting improvements. Competitive salary, performance bonuses, and benefits are offered.

Qualifications

• 2+ years of customer support experience ideally in a fast-paced environment.
• Familiarity with project management or support tools is a plus.

Responsibilities

• Respond to customer inquiries regarding software issues.
• Learn software functionalities to guide users effectively.
• Communicate customer feedback to product teams.
• Identify and suggest improvements for recurring issues.

Skills

Excellent interpersonal and customer service skills

Strong verbal communication

Problem-solving abilities

Team-oriented mindset

Job description

A rapidly growing SaaS company in New York is seeking a Customer Support Associate. In this role, you will engage with customers via email, chat, and phone to resolve software-related inquiries while fostering a positive user experience. Ideal candidates have over 2 years of support experience and excel in a fast-paced, collaborative environment. You'll contribute to product enhancements by identifying user issues and suggesting improvements. Competitive salary, performance bonuses, and benefits are offered.