Customer Success Pro - End-to-End Projects (Hybrid)

Interface, Inc.; Salem, Northern (NH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Interface, Inc. seeks a Customer Success Specialist in Salem, NH to partner with Account Executives and manage projects from lead to PO, ensuring timely delivery of services and products. You will engage with flooring contractors, general contractors, architects, and end users, coordinating samples, colors, and delivery.

The role emphasizes collaboration, problem solving, and proactive communication. Hybrid work arrangement is available, using Salesforce, JD Edwards, and ERP tools to drive

Qualifications

• Strong interpersonal and communication skills across levels.
• Ability to prioritize many tasks in a fast-paced environment.
• Experience using CRM and ERP systems to manage projects.
• Technical aptitude to learn product specs and installation processes.
• Proficiency with Microsoft Office Suite for planning and reporting.

Responsibilities

• Manage high-complexity projects in CRM from lead to PO receipt.
• Call on Contractors, Architects, Designers, and End Users.
• Complete weekly CRM tasks for customer accounts and opportunities.
• Recommend products for technical spaces within facilities; review drawings as needed.
• Coordinate inventory with customers to meet installation schedules and color changes.
• Collaborate with technical team to create mock-ups and trials and ensure timely shipping.
• Lead weekly AE calls to review 30-60-90 steps and next actions.
• Follow up with contractors to obtain POs to meet monthly sales targets.
• Prepare freight quote requests and coordinate with warehouse for costs and carrier choices.
• Work with Purchasing on customs processes.

Skills

Interpersonal communication

Multitasking

Team collaboration

Technical aptitude

Microsoft Office Suite

Tools

Salesforce

JD Edwards

CRM system

ERP system

Job description

Interface, Inc. seeks a Customer Success Specialist in Salem, NH to partner with Account Executives and manage projects from lead to PO, ensuring timely delivery of services and products. You will engage with flooring contractors, general contractors, architects, and end users, coordinating samples, colors, and delivery.

The role emphasizes collaboration, problem solving, and proactive communication. Hybrid work arrangement is available, using Salesforce, JD Edwards, and ERP tools to drive