Customer Success & Orders Specialist

Genuine Parts Company; Chesapeake (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role involves placing orders by phone, fax, email, or walk-in, while building lasting customer relationships and ensuring timely shipments.

Candidates should have a high school diploma or GED with up to three years of related experience. Strong communication and basic computer skills are essential for success in this position.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience preferred.
• Equivalent combination acceptable.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains appropriate inventory levels by ordering items for customers.
• Sources products from branch, distribution center, or supplier inventories.
• Determines cost-effective shipping method for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may prepare shipments for customers.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Basic computer skills

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role involves placing orders by phone, fax, email, or walk-in, while building lasting customer relationships and ensuring timely shipments.

Candidates should have a high school diploma or GED with up to three years of related experience. Strong communication and basic computer skills are essential for success in this position.