Customer Success & Orders Administrator

Top Office Group; Heathwood (SC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Onsite parking

Long-term stability

Supportive team environment

Growth opportunities

Job summary

Top Office Group is seeking a motivated administrator to support sales and service operations in a fast-paced environment. You will process orders, handle inquiries, coordinate transport, and assist the sales team with quotes. A strong customer-focused mindset and solid organizational skills are essential.

The role offers permanent, full-time employment with onsite parking and opportunities to grow within a well-established business that values quality service and teamwork.

Qualifications

• Experience in administration and/or internal customer service roles.
• Strong organisational skills and the ability to multitask.
• A customer-focused mindset and excellent interpersonal skills.
• Confident communication and solid time management capabilities.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) – intermediate level required.
• High level of accuracy in data entry and administrative work.
• Familiarity with ERP systems (ProfitPlus an advantage, however, not essential as training will be provided in systems).

Responsibilities

• Process sales and purchase orders, invoices, and delivery updates.
• Handle inbound customer enquiries and make outbound service calls as needed.
• Coordinate transport and scheduling for outgoing orders.
• Monitor overdue orders and update due dates.
• Prepare estimates and quotes in line with pricing policies.
• Liaise with warehouse and internal teams to manage stock and order accuracy.
• Support sales team with quotations and general enquiries.
• Provide general administration support across the business and suggest process improvements.

Skills

Administration

Customer service

Organizational skills

Multitasking

Interpersonal skills

Communication

Time management

Microsoft Office

Tools

ProfitPlus ERP

Job description

Top Office Group is seeking a motivated administrator to support sales and service operations in a fast-paced environment. You will process orders, handle inquiries, coordinate transport, and assist the sales team with quotes. A strong customer-focused mindset and solid organizational skills are essential.

The role offers permanent, full-time employment with onsite parking and opportunities to grow within a well-established business that values quality service and teamwork.