Customer Success & Order Specialist

Genuine Parts; Roseburg (OR); On-site; USD 34,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Roseburg, OR to accurately fulfill customer orders and handle incoming calls. The role supports order entry, pricing decisions, and coordination with internal teams to ensure customer satisfaction.

Ideal candidates have a high school diploma or GED and 0–3 years of related experience. Strong communication, organization, and computer skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Proficiency with basic business software acceptable.

Responsibilities

• Respond to basic product inquiries and provide quotes and order entries.
• Place customer orders via phone, fax, email, or in person.
• Negotiate price and discount within established parameters to influence gross profit.
• Source products from branch or supplier inventories.
• Determine cost-effective shipping methods and coordinate with accounts reps.
• Expedite backorders and assist with returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative in Roseburg, OR to accurately fulfill customer orders and handle incoming calls. The role supports order entry, pricing decisions, and coordination with internal teams to ensure customer satisfaction.

Ideal candidates have a high school diploma or GED and 0–3 years of related experience. Strong communication, organization, and computer skills are essential for success in this role.