Customer Success & Order Specialist

Genuine Parts Company; Charleston (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Charleston, WV is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, provide quotes, enter orders, and place orders via phone, fax, email, or in person. You will help ensure inventory levels and select cost-effective shipping methods while supporting account representatives.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience.
• Product knowledge is preferred.

Responsibilities

• Responds to basic inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price within parameters.

Skills

Reliability

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Charleston, WV is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, provide quotes, enter orders, and place orders via phone, fax, email, or in person. You will help ensure inventory levels and select cost-effective shipping methods while supporting account representatives.