Customer Order & Relations Specialist

Motion; Charleston, Northern (WV, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to support Charleston, WV customers. Under supervision, you will fulfill customer orders, respond to inquiries, quote products, and process orders via phone, email, or walk-in visits.

You will help maintain inventory levels, coordinate shipping, and support Account Representatives to ensure customer satisfaction and repeat business.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Strong communication, reliability and attention to detail expected.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sourcing products in branch/distribution center/supplier inventory.
• Determines cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders; may pull inventory and prepare orders for shipment.
• May handle customer returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to support Charleston, WV customers. Under supervision, you will fulfill customer orders, respond to inquiries, quote products, and process orders via phone, email, or walk-in visits.

You will help maintain inventory levels, coordinate shipping, and support Account Representatives to ensure customer satisfaction and repeat business.