Customer Success & Order Orchestration Specialist

SunSource; Warren (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

A manufacturing services provider in Warren, MI, is seeking a customer service representative to maximize customer satisfaction by accurately processing orders and requests. The ideal candidate has at least two years of industrial repair or distribution experience and strong communication skills. Responsibilities include processing inbound calls, developing customer knowledge, and managing internal resources. The role demands proficiency in customer service software and problem-solving abilities. This position promotes a collaborative environment to meet customer needs.

Qualifications

• Two years of industrial repair and/or industrial distribution experience.
• Proficient with software programs relating to customer service.
• Demonstrate ability to identify selling opportunities.

Responsibilities

• Process inbound customer calls regarding order status and pricing.
• Develop knowledge of assigned customers' buying processes.
• Utilize internal support systems and process orders.

Skills

Industrial repair experience

Customer service in manufacturing

Microsoft Excel proficiency

Strong communication skills

Problem-solving skills

Tools

Vendor pricing programs

Job description

A manufacturing services provider in Warren, MI, is seeking a customer service representative to maximize customer satisfaction by accurately processing orders and requests. The ideal candidate has at least two years of industrial repair or distribution experience and strong communication skills. Responsibilities include processing inbound calls, developing customer knowledge, and managing internal resources. The role demands proficiency in customer service software and problem-solving abilities. This position promotes a collaborative environment to meet customer needs.