Customer Service & Orders Coordinator

Yates Industries, Inc.; Saint Clair Shores (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A manufacturing company is seeking a Customer Service Representative to manage customer inquiries, process orders, and support sales teams. This role requires strong communication and organizational skills, as well as proficiency with Microsoft Office and ERP systems. The candidate should have a high school diploma and preferably 2-4 years of experience in customer service or administrative roles. This position is located in Saint Clair Shores, Michigan, offering an opportunity to work in a dynamic environment.

Qualifications

• Two to four years of customer service or administrative support experience preferred.
• Ability to read and interpret safety rules and manuals.
• Ability to compute rates, ratios, and percentages.

Responsibilities

• Respond to customer inquiries via phone and email.
• Prepare and provide product quotes based on requirements.
• Maintain communication with management regarding workload and performance.

Skills

Strong computer and data entry skills

Effective verbal and written communication skills

Strong organizational and time-management skills

Ability to work independently and collaboratively

Education

High school diploma or GED

Tools

Microsoft Office

ERP systems (Made to Manage)

Job description

A manufacturing company is seeking a Customer Service Representative to manage customer inquiries, process orders, and support sales teams. This role requires strong communication and organizational skills, as well as proficiency with Microsoft Office and ERP systems. The candidate should have a high school diploma and preferably 2-4 years of experience in customer service or administrative roles. This position is located in Saint Clair Shores, Michigan, offering an opportunity to work in a dynamic environment.