Customer Service Rep - Multichannel Support & CRM

Logfret; Warren (MI); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Job summary

A logistics company in Warren, Michigan is seeking a Customer Service Representative to provide exceptional internal and external customer service. The ideal candidate should possess strong communication skills and have experience with Microsoft Office. Responsibilities include managing the switchboard, assisting with client access, and maintaining customer accounts. Benefits include competitive hourly pay, paid time off, and various insurance programs. This role requires a high school diploma or GED, and previous customer service experience is preferred.

Qualifications

• 1 year of proven customer service experience required.
• Must be able to lift up to 25 pounds.
• Ability to multi-task and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer incoming phone calls.
• Provide information to customers via phone and email.

Skills

Strong communication skills

CRM database experience

Microsoft Office: Word and Excel

Education

High school diploma or GED

Job description

A logistics company in Warren, Michigan is seeking a Customer Service Representative to provide exceptional internal and external customer service. The ideal candidate should possess strong communication skills and have experience with Microsoft Office. Responsibilities include managing the switchboard, assisting with client access, and maintaining customer accounts. Benefits include competitive hourly pay, paid time off, and various insurance programs. This role requires a high school diploma or GED, and previous customer service experience is preferred.