Customer Success & Order Management Coordinator

CFS; Morgantown (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

CFS, based in Morgantown, WV, is seeking a Customer Service Coordinator to serve as the primary contact for customers and support orders from quote to invoicing. You will collaborate with Sales, Operations, and Finance to ensure accurate processing and timely responses.

This role offers exposure to multiple functions, opportunities to implement process improvements, and a role with high visibility and direct impact on customer satisfaction and retention.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years of customer service experience.
• Proficient with Microsoft Office and Google Workspace.
• Experience with order processing, invoicing, and account management preferred.

Responsibilities

• Process customer orders, quotes, invoices, payments, and account-related requests.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Partner with Sales and Operations to address customer needs and operational challenges.
• Maintain accurate customer account records and document customer interactions.
• Generate customer service reports and support process improvement initiatives.
• Update and maintain standard work procedures and related documentation.

Skills

Customer service

Order processing

Communication

Microsoft Office

Google Workspace

Education

High school diploma

Associate degree

Tools

Microsoft Office Suite

Google Workspace

Job description

CFS, based in Morgantown, WV, is seeking a Customer Service Coordinator to serve as the primary contact for customers and support orders from quote to invoicing. You will collaborate with Sales, Operations, and Finance to ensure accurate processing and timely responses.

This role offers exposure to multiple functions, opportunities to implement process improvements, and a role with high visibility and direct impact on customer satisfaction and retention.