Onsite Customer Experience Specialist — Growth & Impact

CFS; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

CFS in Columbus, OH is hiring a Customer Experience Specialist for a stable, full-time onsite role. You will respond to customer inquiries, prepare quotes, and manage orders, while coordinating with internal teams to ensure timely fulfillment.

The position offers a clear career path into senior roles with increasing responsibilities and direct impact on customer satisfaction. The role emphasizes building long-term relationships, exposure to sales support and order management, and collaboration

Qualifications

• Prior customer service or related experience is required.
• Experience handling orders, quotes, or related transactions.
• Strong communication and professional presentation are essential.

Responsibilities

• Respond to customer inquiries via phone and email.
• Prepare quotes and process customer orders accurately.
• Coordinate order changes and special customer requests.
• Provide updates on order status, production, and shipping timelines.
• Partner with internal teams to ensure timely order fulfillment.
• Support customer relationships and assist with follow-up activities.

Skills

Customer service

Order management

Quotes processing

Communication

Tools

Microsoft Office

Job description

CFS in Columbus, OH is hiring a Customer Experience Specialist for a stable, full-time onsite role. You will respond to customer inquiries, prepare quotes, and manage orders, while coordinating with internal teams to ensure timely fulfillment.

The position offers a clear career path into senior roles with increasing responsibilities and direct impact on customer satisfaction. The role emphasizes building long-term relationships, exposure to sales support and order management, and collaboration