Customer Service Leader: Strategy, ERP & People Growth

CFS; Morgantown (WV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) and company match

Job summary

CFS Morgantown, WV is seeking a Customer Service Manager to lead the customer experience strategy and manage a cross-functional service team. This role offers visibility across Sales, Operations, Purchasing, and Marketing, with a focus on improving satisfaction and business performance.

The ideal candidate has 5+ years in customer service leadership, ERP experience, and strong technical skills in MS Office and Google Workspace.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 5+ years of customer service experience.
• Prior customer service leadership or management experience preferred.
• Experience with ERP systems in a manufacturing environment preferred.
• Proficiency with Microsoft Office and Google Workspace applications.

Responsibilities

• Oversee daily customer service operations and team workflow.
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management.
• Review and process customer orders while ensuring accurate account information.
• Resolve escalated customer concerns and implement service improvements.
• Collaborate with internal departments to address customer and operational challenges.
• Track service metrics, generate reports, and establish customer service goals.

Skills

Leadership

Customer service leadership

Cross-functional collaboration

Process improvement

Mentoring

ERP familiarity

MS Office & Google Workspace

Education

High school diploma required

Bachelor's degree preferred

Tools

ERP systems (manufacturing)

Microsoft Office

Google Workspace

Job description

CFS Morgantown, WV is seeking a Customer Service Manager to lead the customer experience strategy and manage a cross-functional service team. This role offers visibility across Sales, Operations, Purchasing, and Marketing, with a focus on improving satisfaction and business performance.

The ideal candidate has 5+ years in customer service leadership, ERP experience, and strong technical skills in MS Office and Google Workspace.