Customer Success Coordinator - Manufacturing & Accounts

Hirebridge LLC; West Chester Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Team Collaboration

Work-Life Balance

Career Growth

Comprehensive Benefits

Job summary

Hirebridge LLC is seeking a Customer Service Coordinator to manage the full order flow—from initial quote to production release—and to serve as the primary inside contact for buying customers across product lines.

The role requires strong communication and problem-solving skills, CRM and MS Office proficiency, and the ability to collaborate with Sales, Manufacturing, and Credit teams to ensure customer satisfaction.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
• Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency in computer software, including MS Office and CRM databases.

Responsibilities

• Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
• Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
• Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
• Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
• Maintain project records, documentation, and data in our customer relationship management (CRM) system.
• Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
• Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
• Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Skills

Bachelor's degree

Customer service

Communication

Problem-solving

Analytical

CRM experience

MS Office

Education

Bachelor’s degree or equivalent

Tools

CRM software

MS Office

Job description

Hirebridge LLC is seeking a Customer Service Coordinator to manage the full order flow—from initial quote to production release—and to serve as the primary inside contact for buying customers across product lines.

The role requires strong communication and problem-solving skills, CRM and MS Office proficiency, and the ability to collaborate with Sales, Manufacturing, and Credit teams to ensure customer satisfaction.