Customer Success & Order Coordination Specialist

Zohorecruit; Connecticut; On-site; USD 36,000 - 48,000; Full time

Job summary

Symbiotic Services is seeking a Customer Service Associate to be a central contact for customers, ensuring responsive service, accurate records, and timely issue resolution. The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

The ideal candidate has at least 2 years in an office or customer service environment, proficiency with Microsoft Office, and the ability to work with production teams and account managers to

Qualifications

• High School Diploma or GED required.
• Strong written and verbal communication skills.
• Minimum of 2 years of experience in an office or customer service environment preferred.
• Experience with multi-line phone systems preferred.
• Bilingual English/Spanish skills are a plus.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Respond to customer inquiries regarding order status, issues, and general requests.
• Maintain accurate customer records in electronic and physical formats.
• Process customer orders and ensure timely and accurate entry.
• Coordinate with production teams to ensure orders are scheduled and delivered on time.
• Provide pricing quotes and support new customer project setup and tracking.
• Prepare sample orders for customers and internal sales teams.
• Collaborate with account managers to resolve customer issues and support ongoing projects.
• Analyze and resolve complex customer concerns while communicating effectively with internal teams.
• Assist in researching and resolving accounts receivable issues in partnership with finance and account management.

Skills

Strong communication

Bilingual English/Spanish

Multi-line phone systems

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Symbiotic Services is seeking a Customer Service Associate to be a central contact for customers, ensuring responsive service, accurate records, and timely issue resolution. The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

The ideal candidate has at least 2 years in an office or customer service environment, proficiency with Microsoft Office, and the ability to work with production teams and account managers to