Customer Success & Order Liaison Specialist

Novonesis; Franklinton (LA); Hybrid; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

401(k) with up to a 9% company contrib

Vacation + 12 holidays + Wellness time

Health, Dental, Vision & Life

HSA option with employer contrib

Employee assistance program

Parental leave

Tuition reimbursement

Benefits start day one

Zusammenfassung

Novonesis in Franklinton, NC is seeking a Customer Service Representative Specialist to maintain and grow customer loyalty by coordinating deliveries, processing orders, and ensuring accurate documentation. You will be the main contact for Field Sales and help onboard new customers.

The role requires SAP, Salesforce, and MS Office proficiency, along with strong communication skills, prioritization ability, and willingness to travel for events and visits.

Qualifikationen

• BS or BA in Science or Business preferred, with a minimum of one-year relevant experience.
• Ability to master SAP and Salesforce, and MS Office suite.
• Excellent communication skills including written, verbal, telephone, and virtual.
• Ability to prioritize tasks and manage time effectively.
• Willing to travel for team events and customer visits.

Aufgaben

• Manage established Novonesis customers including updating customer master info in SAP.
• Process new customer orders and manage all open sales orders with timely updates.
• Serve as a point person for Field Sales on customer issues.
• Conduct new customer onboarding and handle complaints.
• Contribute ideas for improvement of procedures and systems.

Kenntnisse

Excellent communication

Prioritization

Visual acuity

Motor skills

Travel willingness

Ausbildung

Bachelor's degree in Science or Business

Associate degree + 3 years customer service OR 5 years customer service in technical company

Tools

SAP

Salesforce

Microsoft Office

Jobbeschreibung

Novonesis in Franklinton, NC is seeking a Customer Service Representative Specialist to maintain and grow customer loyalty by coordinating deliveries, processing orders, and ensuring accurate documentation. You will be the main contact for Field Sales and help onboard new customers.

The role requires SAP, Salesforce, and MS Office proficiency, along with strong communication skills, prioritization ability, and willingness to travel for events and visits.