Customer Service Specialist

Novonesis; Franklinton (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Health benefits

HSA option

Employee assistance program

Parental leave

Tuition reimbursement

Benefits start day one

Job summary

Novonesis is seeking a Customer Service Representative Specialist in Franklinton, NC (Hybrid). You will support customer loyalty by coordinating product delivery, documentation, and orders, including domestic and export orders.

The role focuses on satisfying customers and aligning internal teams to deliver timely service. Responsibilities include managing customers in SAP, onboarding new clients, handling order changes, and collaborating with Field Sales.

Qualifications

• BS or BA in Science or Business preferred, with a minimum of one-year relevant experience. May consider an associate degree plus three (3) years customer service or five (5) years of customer service experience in a technical company with no degree.
• Ability to master SAP and Salesforce software, Microsoft Office Suite.
• Excellent communication skills including written, verbal, telephone, and virtual.
• Ability to prioritize tasks.
• Visual acuity, motor skills and manual dexterity to perform key responsibilities of job.
• Willing to travel as needed for team events, as well as customer visits.

Responsibilities

• Managing existing Novonesis customers, updating customer master data in SAP, and maintaining NZ market setup.
• Processing new customer orders.
• Managing all open sales orders including communicating changes or delays to customers and processing rush orders.
• Serving as a point person for Field Sales on customer issues.
• Conducting new customer onboarding.
• Handling complaints and problem solving.
• Contributing ideas for improvement for current procedures and systems.

Skills

Customer service

Communication

Prioritization

Travel

Attention to detail

Education

BS or BA in Science or Business

Associate degree + 3 years CS experience

Tools

SAP

Salesforce

Microsoft Office

Job description

Interested in a career that matters?

Join us as our new Customer Service Representative Specialist!

The Customer Service Representative (CSR) Specialist is responsible for maintaining and increasing customer loyalty by delivering customer satisfaction by coordinating delivery of the right product, in the right package, with the right documentation, at the right time, in the right place, including domestic and export orders. The CSR plays a vital role in focusing our organization on the needs of our customers.

Interested in a career that matters?

Join us as our new Customer Service Representative Specialist!

The Customer Service Representative (CSR) Specialist is responsible for maintaining and increasing customer loyalty by delivering customer satisfaction by coordinating delivery of the right product, in the right package, with the right documentation, at the right time, in the right place, including domestic and export orders. The CSR plays a vital role in focusing our organization on the needs of our customers.

Key responsibilities in this role:

• Managing established Novonesis Customers including updating customer master info in SAP, maintaining NZ Market set up.
• Processing new customer orders.
• Managing all open sales orders including communicating changes or delays to customers and processing rush orders.
• Serving as “point person” for Field Sales on customer issues.
• Conducting new customer onboarding.
• Handling complaints and problem solving.
• Contributing ideas for improvement for current procedures and systems.
  
  

What you'll need to be successful in this role:

• BS or BA in Science or Business preferred, with a minimum of one-year relevant experience. May consider an associate degree plus three (3) years customer service or five (5) years of customer service experience in a technical company with no degree.
• Ability to master Enterprise Resource Planning (SAP) and Customer Relationship Management (e.g. Salesforce) software, Microsoft Office Suite (e.g. Outlook, Teams, Word, Excel.
• Excellent communication skills including written, verbal, telephone, and virtual.
• Ability to prioritize tasks.
• Visual acuity, motor skills and manual dexterity to perform key responsibilities of job.
• Willing to travel as needed for team events, as well as customer visits.
  
  

Location: Franklinton, NC (Hybrid)

Expected Salary Range: $50,000-$70,000

Benefits you will enjoy:

• 401(k) with up to a 9% company contribution!
• Minimum of 3 weeks' vacation plus 12 holidays and 2 weeks of Wellness Time
• Health, Dental, Vision & Life insurance
• Healthcare savings account option with generous employer contribution
• Employee assistance program
• Parental leave
• Tuition reimbursement
• All benefits begin on your first day!
  
  

Application Deadline: November 4, 2026

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore Other Openings

If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career