Customer Care & Logistics Specialist

Innospec Inc.; Salisbury (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Innospec Inc. in Salisbury, NC is seeking a Customer Service Representative to provide end-to-end support for customer accounts by handling inquiries, processing orders, and coordinating logistics.

You will maintain strong communication with customers and internal teams, manage ERP data, onboard new accounts, and ensure timely order fulfillment while adhering to regulatory guidelines. The role requires SAP/Microsoft Office proficiency, attention to detail, and willingness to travel up to 10% for

Qualifications

• Minimum 3 years in a manufacturing customer service environment.
• Excellent verbal and written communication skills.
• Strong attention to detail with problem solving and decision-making ability.
• Proficiency in SAP, Microsoft Office, CRM tools, and communication platforms.

Responsibilities

• Answer phones and direct customers to the appropriate contact.
• Enter and verify purchase orders in the ERP system for same-day or next-business-day processing.
• Provide timely order status updates and coordinate logistics to satisfy customers.
• Collaborate with sales, logistics, and finance to resolve issues.
• Coordinate transportation for hazardous and non-hazardous materials and shipments.
• Maintain customer master data and onboard new accounts in ERP.
• Support after-hours coverage and customer visits as needed.
• Ensure compliance with GMP/EFfCI guidelines and firewall requirements.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Time management

Multitasking

Customer relationship management

Team collaboration

Professionalism

Tools

SAP

Microsoft Office

CRM tools

Microsoft Teams

Job description

Innospec Inc. in Salisbury, NC is seeking a Customer Service Representative to provide end-to-end support for customer accounts by handling inquiries, processing orders, and coordinating logistics.

You will maintain strong communication with customers and internal teams, manage ERP data, onboard new accounts, and ensure timely order fulfillment while adhering to regulatory guidelines. The role requires SAP/Microsoft Office proficiency, attention to detail, and willingness to travel up to 10% for