Hybrid Customer Success & Orders Specialist

Novonesis; Franklinton (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Health benefits

HSA option

Employee assistance program

Parental leave

Tuition reimbursement

Benefits start day one

Job summary

Novonesis is seeking a Customer Service Representative Specialist in Franklinton, NC (Hybrid). You will support customer loyalty by coordinating product delivery, documentation, and orders, including domestic and export orders.

The role focuses on satisfying customers and aligning internal teams to deliver timely service. Responsibilities include managing customers in SAP, onboarding new clients, handling order changes, and collaborating with Field Sales.

Qualifications

• BS or BA in Science or Business preferred, with a minimum of one-year relevant experience. May consider an associate degree plus three (3) years customer service or five (5) years of customer service experience in a technical company with no degree.
• Ability to master SAP and Salesforce software, Microsoft Office Suite.
• Excellent communication skills including written, verbal, telephone, and virtual.
• Ability to prioritize tasks.
• Visual acuity, motor skills and manual dexterity to perform key responsibilities of job.
• Willing to travel as needed for team events, as well as customer visits.

Responsibilities

• Managing existing Novonesis customers, updating customer master data in SAP, and maintaining NZ market setup.
• Processing new customer orders.
• Managing all open sales orders including communicating changes or delays to customers and processing rush orders.
• Serving as a point person for Field Sales on customer issues.
• Conducting new customer onboarding.
• Handling complaints and problem solving.
• Contributing ideas for improvement for current procedures and systems.

Skills

Customer service

Communication

Prioritization

Travel

Attention to detail

Education

BS or BA in Science or Business

Associate degree + 3 years CS experience

Tools

SAP

Salesforce

Microsoft Office

Job description

Novonesis is seeking a Customer Service Representative Specialist in Franklinton, NC (Hybrid). You will support customer loyalty by coordinating product delivery, documentation, and orders, including domestic and export orders.

The role focuses on satisfying customers and aligning internal teams to deliver timely service. Responsibilities include managing customers in SAP, onboarding new clients, handling order changes, and collaborating with Field Sales.